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Policy

Refund & Return Policy

Last updated: 17/112025

1. Overview

At Snyd Explores, we strive to provide clear and fair practices around cancellations, changes and refunds. This Refund & Return Policy applies to tour bookings, travel packages, and related services purchased through our website.

2. Cancellation by Customer

  • To cancel a booking, you must submit your cancellation request in writing (via email to our support team: support@snydexplores.com) at least X days before the scheduled departure date.

  • Cancellation charges depend on how far in advance you cancel. The following scale applies:

    Time Before Departure Cancellation Fee / Refundable Amount
    More than 30 days 80% of total trip cost refunded (20% cancellation fee)
    15 – 30 days 50% refund (50% cancellation fee)
    7 – 14 days 25% refund (75% cancellation fee)
    Less than 7 days or no-show No refund for the total amount

  • All refund requests will be processed only after we receive confirmation of cancellation and any relevant documentation.

3. Cancellation by Snyd Explores

  • We reserve the right to cancel or reschedule a tour due to unforeseen circumstances (e.g., insufficient participants, supplier issues, natural disasters, health risks).

  • If Snyd Explores cancels a tour:

    1. You may choose a full refund of the paid amount.

    2. Alternatively, you may accept a credit/voucher for a future tour of equivalent value.

  • Refunds in such cases will be processed within 30 days after confirmation of cancellation.

4. Non-Refundable Components

Some costs in the package may be non-refund­able, including:

  • Advance bookings & reservations (hotels, transport) made on your behalf.

  • Supplier-imposed fees and cancellation penalties.

  • Any non-refundable third-party service (e.g., special bookings, permit fees).

When you cancel, we will deduct these non-refundable costs + a service/administration charge (up to 10–20%) before issuing a refund, depending on the specifics of the booking.

5. Force Majeure / Exceptional Circumstances

  • In cases beyond our control (natural disaster, war, government travel restrictions, pandemics, etc.), Snyd Explores may:

    1. Offer a rescheduling of the tour.

    2. Provide a refund (less non-refundable costs).

    3. Issue a credit voucher valid for future bookings.

  • The final decision on refund vs. voucher lies with us, based on both parties’ obligations and the third-party supplier policies.

6. Refund Processing

  • Once a refund is approved, we will process it via the same payment method you used to pay (credit card, bank transfer, etc.).

  • Please allow 15–45 business days for the refund to reflect in your account, depending on your bank/payment provider.

  • If there are any third-party fees (e.g., transaction costs), we may deduct them from the refund amount.

7. Changes / Amendment by Customer

  • If you wish to change your booking (dates, number of people, accommodation), you must notify us in writing as soon as possible.

  • Any amendments are subject to availability, supplier approval, and may incur additional costs (difference in price + admin fee).

  • Changes made less than 14 days before departure may not be accepted, or may incur a change fee.

8. Unused Services

  • If you do not use part of the booked services (e.g., missed excursions, transport, meals), no refunds will be given for those unused parts, unless otherwise agreed in writing.

  • Refunds for unused services (if agreed) will be made only after we receive reimbursements from our service providers.

9. How to Request a Refund

  1. Email us at: eli@snydexplores.com with:

    • Your booking reference

    • Full name

    • Reason for cancellation / refund

    • Bank/payment details (for refund)

  2. We’ll review your request and confirm whether you’re eligible and how much will be refunded.

  3. After approval, we will initiate the refund process and notify you when it’s done.

10. Changes to this Policy

  • Snyd Explores reserves the right to update or change this Refund & Return Policy at any time.

  • The latest version of the policy will always be available on our website.

  • If we make significant changes, we will notify you by email or via a notice on our site.

11. Contact Us

If you have any questions about this policy or want to make a cancellation or refund request, please contact: